Shipping
We ship from the Netherlands. At checkout you choose your own delivery service: PostNL, DHL Parcel, DPD, GLS, UPS Standard, DHL Express. Orders placed before 15:00 CET on working days ship the same day. As soon as your parcel is on its way, you automatically receive an e-mail with your tracking code.
| Delivery service | Netherlands | BE · DE · LU · FR | Other EU | Insured |
|---|---|---|---|---|
| PostNL – tracked | €4.95 · 1–2 d | €12.95 · 2–4 d | €14.95 · 3–6 d | – |
| PostNL – insured & signed | €9.95 · 1–2 d | €19.95 · 2–5 d | €24.95 · 3–7 d | up to €5,000.00 |
| DHL Parcel – tracked | €5.95 · 1–2 d | €12.95 · 2–4 d | €15.95 · 3–5 d | – |
| DPD – tracked | €6.45 · 1–2 d | €11.95 · 2–3 d | €14.95 · 2–4 d | – |
| GLS – tracked | €5.95 · 1–2 d | €11.95 · 2–4 d | €14.95 · 3–5 d | – |
| UPS Standard – insured | €12.95 · 1–2 d | €19.95 · 1–3 d | €24.95 · 2–4 d | up to €5,000.00 |
| DHL Express – insured | €14.95 · 1 d | €29.95 · 1–2 d | €34.95 · 1–3 d | up to €25,000.00 |
Prices per parcel, delivery time in working days after dispatch.
Free shipping: Netherlands from €100.00, Belgium, Germany, Luxembourg, France from €250.00, other EU countries from €350.00. Orders from €150.00 always ship insured and signed for.
Packaging
Singles go into a sleeve and top loader, slabs into a protective sleeve, sealed products into bubble wrap – and everything into a sturdy box. Never in an envelope.
Right of withdrawal and returns
You have 14 days to withdraw from your purchase, starting on the day you receive it. Let us know within that period via info@collectorshubglobal.com or the contact form, and send the item back within 14 days of telling us.
You may inspect a product as you would in a shop. If you go further – for example by opening a sealed product or removing a card from its slab – you are liable for the loss in value, which we deduct from the refund.
Pack the item well and preferably ship it insured; return shipping costs are yours. We refund the purchase price including the standard shipping costs within 14 days of your notice, using the same payment method. We may wait to refund until we have received the item back.
Damage or a problem?
If your parcel arrives damaged or something is not right, take photos of the packaging and contents straight away and contact us within 48 hours. We will always sort it out properly.