Client care
Track your order
Enter your order number (e.g. CH100001) and the e-mail address or postcode used at checkout.
- 01Order received
Right after payment you receive an order confirmation by e-mail.
- 02Carefully packed
Orders placed before 15:00 CET on working days ship the same day.
- 03On its way
You automatically receive an e-mail with your delivery service and tracking code.
- 04Delivered
Insured parcels are only handed over against a signature.
Our delivery services
- PostNL
- DHL Parcel
- DHL Express
- DPD
- GLS
- UPS
Questions about your parcel? Contact us · Shipping & returns